Refund policy

We offer a 14-day return policy. This means you have 14 days from receiving your item to request a return.

To be eligible for a return, the item must be in the same condition you received it, unopened, and in the original packaging. You will also need an invoice, transfer confirmation or other proof of purchase.

The buyer is responsible for the return shipping costs unless the product has defects.

To initiate a return, you can contact us at support@purovid.com. Please note that returns must be sent to the following address: PUROVD GmbH, Surentalstrasse 10, CH-6210 Sursee

To initiate a return, please contact us via email support@purovid.com

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received an incorrect item so that we can evaluate and resolve the issue.

Refunds
We will notify you once we have received and inspected your return and will let you know whether or not the refund has been approved. If approved, you will receive a refund to your original payment method within 14 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.